Service Quality Program Officer at Citigroup (Citibank)
Batas pengajuan lamaran cari kerja : September 25, 2007
Lokasi pekerjaan : Jakarta
Position Objective :
To support the business in creating a superior service quality culture through service campaign and communication programs.
Service Quality Program Officer
Responsibilities:
* Service Campaign Programs :
* To create framework of service campaign Programs
* To Develop various service awareness (Enhance the Level of service awareness and promote service behaviors)
* To Manages implementation of service campaign initiatives
* To facilitate departmental service measurement and PI unit to measure the implementation of departmental service initiatives through internal mystery shopping and internal service satisfaction survey
* Service Communication :
* To organize the utilization of various channel for communicating services-related matters (Email, Service board)
* To work together with service Academy and service Measurement and PI unit for the content of service communication
Requirements:
* Process Oriented
* Out of the box thinking and Creative
* Communication And Interpersonal Skills Excellent
* Preferably Female
* Preference background service and strategic
If the above criteria suits you, please send your comprehensive resume within 14 days from today with recent photograph to :
vivian.lesliana.digdjaja@citi.com
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